Definitions:
The Company – 118 Print & Design Limited
Registered Office – Unit 12 Birch House, Birch Lane Business Park, Aldridge. West Midlands WS9 0NF
Registered Number - 7548678
Vat Registration Number – 111285159
Associated Company - A company or organization associated by Directors.
The Terms – Terms and Conditions of The Company
Terms Start Date - 1st April 2009
Consumer - a person who purchases goods or services but not as part of a business.
Customer - A company or organization or individual acting on behalf of a company or organization that purchases goods or services.
The Website - the information contained on this website or any website of an associated company
Marketing Email Address - sales@118printdesign.co.uk
Sales Email Address - sales@118printdesign.co.uk
Complaints Email Address - complaints@118printdesign.co.uk

User - A visitor to this website or any website of an associated company
Working Day - Monday to Friday in each week except any Bank or Public Holiday in either The Company's place of business or delivery within the United Kingdom.
Specials - These products are non-returnable which include non-stock, not mainline catalogue products as defined by suppliers and wholesalers. Other products included are CDs (unsealed), DVDs (unsealed) and media with software (unsealed), audio (unsealed) and video (unsealed), newspapers, periodicals, journals, magazines and any products related to betting, gaming and lotteries services etc or where the product is clearly bespoke, made for The Consumer's specific design or personalized.
Mainline Britain - England, Wales and specific areas of Scotland (with the exclusion of Scottish highlands). Further exclusions are Isle of Wight, Isle of Man and Ireland
Delivery Confirmation Email - Electronic transmission sent to either The Customer or Consumer following receipt of an offer to purchase products

General Terms
If you, the User or Customer, continue to browse and use The Website you are agreeing to comply with and be bound by the following terms and conditions of use (now referred to as 'The Terms'), which together with our privacy policy govern The Company’s relationship with you in relation to The Website.
The term ‘The Company’ or ‘us’ or ‘we’ refers to the owner of The Website. Any information or content of the pages of The Website is subject to change without notice. These conditions apply to all information presented in The Website and govern a buyer or individual's use of The Website (a buyer or individual is now referred to as the 'Customer').
Any typographical, clerical or other error or omission in any information contained on this website issued by The Company shall be subject to correction without any liability on the part of The Company. Neither we nor any third parties provide any warranty or guarantee as to its accuracy. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law. It shall be your own responsibility to ensure that any products, services or information available through The Website meet your specific requirements.
The Website contains material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in The Website, which are not the property of, or licensed to the operator, are acknowledged on the Website. Unauthorized use of The Website may give rise to a claim for damages and/or be a criminal offence.
From time to time The Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of The Website and any dispute arising out of such use of The Website is subject to the laws of England and Wales. The Company reserves the right to refuse access to The Website, terminate accounts, remove or edit content.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
118 Print & Design Limited (now referred to as 'The Company') is registered in England and Wales.
The Company's Registration Number is 01434650 (now referred to as the 'Registration Number'). The registered office is Information House, Anchorage Road, Sutton Coldfield, West Midlands B74 2PG (now referred to as the 'Registered Office Address'). The registration number for VAT purposes is 111 285 159 (now referred to as the 'Vat Registration Number').
Any queries, comments or issues raised by The Customer regarding The Company's terms and conditions may only be directed to The Company's financial Director for further action by email using the The Company's Complaints Email Address.

Selling
The Company reserves the right to refuse to sell to a Customer or individual. The Company reserves the right to make any changes in the specification of the goods supplied. Whilst The Company will endeavor to supply the product ordered, The Company reserves the right to supply products of a comparable specification without notice and may vary the quantities delivered without notice from those ordered to conform with The Company's suppliers standard packaging.
Any non-returnable goods sold by The Company will only be accepted as a return either at The Company’s absolute discretion or where the goods are found to be defective at the date of delivery.
These conditions apply to all contracts for the sale of goods, inclusive of supplied services, by The Company to a Customer or individual who is acting on behalf of any business.
Orders for goods will only be accepted from Customers or individuals acting on behalf of a business. All goods offered to the Customer are subject to availability. At any time The Company reserves the right to impose a minimum order quantity on any orders for goods prior to the order being accepted by The Company.
The Company's policy is to offer competitive prices wherever possible. The prices quoted in The Company's sales literature are The Company's correct selling price at the time of publication. The Company wherever possible will endeavor to notify price changes prior to their implementation. Due to the continual changes of the office supplies market and monetary exchange rates, unless otherwise agreed in writing, The Company reserves the right to alter prices of goods without notice to the Customer. If in any event the current price for goods is higher that of a quoted price The Company reserves the right to apply the higher price for goods.
The Company is not liable for changes in manufacturer's published information, which is subject to change with notice. Manufacturer's information or specifications presented in published catalogues or The Website may be subject to errors and omissions, both of which are beyond The Company's control. Some Manufacturers images provided on The Website may be not be an exact representation of the products. The Company will endeavor to maintain accurate information where possible.
Where applicable RRP means the manufacturer's full recommended retail price and is not representative of The Company's prices in all cases.
Manufacturer’s prices are subject to change without notice. These changes are beyond our control.
Prices quoted are exclusive of VAT.

Deliveries
The Company will endeavour to deliver anywhere in Mainland Britain not later than 5.30pm on the next working day after the order is received, with the exception of goods to be delivered on a pallet.
The Company's agreement of delivery is subject to the Customer providing accurate information and appropriate facilities to enable The Company to make an effective delivery of the goods.
The Company's Service Agreement will not be upheld where The Company is unable to deliver the goods because the Customer has not provided The Company with accurate or delivery information or The Customer is not available to take delivery of goods
Any dates quoted for delivery of the goods or supply of services, are approximate only, The Company shall not be liable for any delay for delivery of or supply of goods.
The Company reserves the right to charge The Customer for deliveries specifically requested by the Customer or The Customer is not available to take delivery of goods.
If The Company fails to deliver the goods for any reason beyond The Company's control The Company's shall be limited to the delivery of similar goods or to replace those goods not delivered.
An order is deemed received when it is in the possession of The Company where received by means of the telephone, fax, post or email.
Following the delivery of goods unless the Customer notifies The Company within 3 days of any discrepancies all the goods ordered shall be deemed to have been delivered.
Unprinted products, may only be returned with the agreement of The Company.
Specials cannot be returned whatsoever, including all general printed matter.
The Company shall credit the Customer for printed products which have been agreed for return within 14 days of delivery of invoice provided that the goods are either in a resellable condition or returned in the condition in which they were originally delivered. The Company may at its discretion not to accept the return of goods.

Payment Terms
The Company's payment terms for credit account customers are 30 days from the taxpoint date of an invoice unless otherwise agreed in writing with The Company. The Customer shall pay the price of the goods within the payment terms specified by The Company for the Customer notwithstanding that the property of the goods has not passed to the Customer.
The Company reserves the right to grant, refuse or make any restrictions as is necessary or cancel credit terms at its discretion. The Company, without limitation, reserves the right to refuse or cancel orders for goods where the Customer is liable or to become liable in breach of its agreed payment or credit terms.
Where The Customer's account has been suspended or cancelled or if The Customer's credit limit is reached or exceeded The Company reserves the right to refuse further orders for goods. The Company shall not be held to be in breach of its Service Agreement.
If the Customer fails to make payment on the due date then without prejudice The Company shall be entitled to charge the Customer Interest charges, before and after any judgement that is made, on the amount unpaid at the rate of 2.5 per cent per month (Compounded Interest) until payment in full is made.

Risk/Warranty
Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery.
Title to the goods shall not pass to the Customer until the goods are paid for and The Company has received payment of all monies payable to The Company for the goods or The Company serves notice in writing to the Customer specifying that title to the goods has been passed or transferred to the Customer.
The Company will replace products without charge found to be defective on delivery, goods incorrectly supplied or invoiced in error by The Company, in this instance goods will be collected or credited without charge.
Warranty is given by The Company subject to the condition that The Company shall be under no liability of defects related to wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the manufacturers' or The Company’s instructions, written or otherwise, misuse or alteration or repair without The Company's approval.
Where the Customer has valid claim for any goods deemed defective or the quality or condition of the goods or their failure to meet specification The Company shall be entitled to repair or replace the goods free of charge or at The Company's discretion, refund the Customer the price of the goods. The Company shall have no further liability to the Customer.
Except in death or personal injury caused by The Company's negligence, The Company shall not be liable to the Customer by reason of any representation, or any implied warranty, condition or under the terms of the contract for any consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of The Company, its employees or agents or otherwise) which arise out of or in connection with the supply of the goods or services or their use or resale by the Customer. The Company shall not be liable to the Customer or be deemed to be in breach of the contract for any delay in performing or any failure to perform, The Company's obligations in relation to the goods beyond The Company's control. The following shall be regarded as causes beyond The Company's control:- (i) Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident, war, sabotage, insurrection, civil disturbances, lawful acts, restrictions, regulations, bye-laws, prohibitions, Import or export regulations, any trade disputes or industrial actions, imposition of stopping, waiting, parking or similar restrictions which delay or prevent The Company from delivery of the goods.

Disclaimer
Manufacturers prices are subject to change, mainly due to exchange rates fluctuations. These changes are beyond our control. Published catalogues may contain errors and may have some omissions. Website prices are deemed to be correct. We have and will continue to ensure that information is as accurate as possible. Some specifications may vary and may not be an exact representation in the accompanying images. All Prices exclude VAT.